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POLICIES

OPAL aims to prioritise our clients overall experience, we shall always ensure clients are comfortable and relaxed within a friendly atmosphere. We shall ensure we are trained to a high level and use only the best products. We aim to be known for our exceptional dedication to our clients' wellbeing and customer satisfaction.

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PUNCTUALITY AND COURTESY

Please note we hold a strict punctuality policy, all allocated appointments must begin and end at the scheduled time so that the next client will not be delayed. If you do not attend or are more than 15 minutes late a charge may be applied. We kindly ask that you arrive at least 5 minutes prior to a treatment if it is your first appointment at the salon as we will need to carry out a full consultation.

CANCELLATIONS

Please note that we hold a strict 48 hour cancellation policy, if you cancel your appointment with less than 48 hours notice you will incur a charge of half the total treatment price. If you "fail to show" or cancel your appointment on the same day you will incur a charge of the full price of your treatment. Cancellations should be made by contacting us via email/facebook. If you fail to pay your cancellations/failure to show fee you will not be able to book any further appointments with us until this has been paid.

PURCHASE OF RETAIL PRODUCTS

All retail products must be paid for in full at the time of purchasing or ordering.

GIFT VOUCHERS

Gift vouchers are non refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher must be quoted at the time of booking. You are not under any obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers.

PRICE ALTERATIONS

We reserve the right to review prices in line with inflation.

DATA PROTECTION POLICY

Personal details taken from clients during consultation procedures will be stored in line with GDPR guidelines. We may on occasion send you details of openings and special promotions.

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MEDICAL CONDITIONS

We ask that you disclose all medical conditions including pregnancy prior to booking as some treatments may not be suitable, you can give any relevant information on your consultation form.

CHILDREN

Please note we are unable to allow children under 12 in the salon during treatments.

HYGIENE

Salon hygiene is of the utmost importance therefore we ask all clients to wash and sanitise their hands upon arrival. All our tools and work areas are cleaned and disinfected between treatments.

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